This document applies to use of BidKit. Related legal documents in the legal center may also apply depending on how the platform is used.
Payment Facilitation Role
BidKit provides software and payment facilitation tools that may allow businesses to accept online payments through third-party processors. The business shown on the estimate, invoice, or public payment link is responsible for the underlying goods or services.
Unless we expressly say otherwise in writing, BidKit is not the seller, contractor, service provider, or merchant responsible for fulfilling the work described in a document.
Fees and Disclosures
Certain businesses may choose settings that cause card processing fees, ACH or bank-transfer fees, transaction fees, or platform fees to be shown to the payer at checkout. If fees are passed through to the payer, they will be disclosed before payment is submitted.
Displayed fee percentages, fixed charges, caps, minimums, processor rules, and legal restrictions may vary by payment method, processor configuration, country, and applicable law, and may change over time.
Unless we expressly state otherwise, any processor, network, currency-conversion, international, or similar third-party charges that exceed the fee disclosed at checkout remain the responsibility of the business receiving payment, not the payer or the platform.
Each business is solely responsible for determining whether passing fees through to a payer is permitted for its transactions and for complying with applicable law, card-network rules, NACHA rules, and processor requirements.
Processor Requirements and Delays
Transactions may be reviewed, delayed, declined, held, refunded, reversed, or otherwise affected by the payment processor, financial institutions, fraud screening systems, or applicable law. We do not control all such decisions.
If a payment method becomes unavailable, a processor requires additional verification, or a transaction cannot be completed, the platform may block or delay checkout until the issue is resolved.
Refunds, Disputes, and Reversals
Refunds, credits, adjustments, and commercial disputes relating to the underlying work are generally between the payer and the business receiving payment, subject to any mandatory consumer protection rights or any separate written commitments made by us.
Chargebacks, ACH returns, reversals, and processor deductions may affect the business receiving payment and may also require records, cooperation, or additional action from the payer or the business.
Security and Third-Party Providers
Online payments rely on third-party processors and financial service providers, including Stripe where configured. Those providers may collect and process payment information subject to their own terms, policies, and compliance obligations.
We typically receive only the information needed to create payment sessions, display fee disclosures, track transaction status, and reconcile results.
Restrictions and Platform Protection
We may refuse, limit, or disable payment features if we suspect fraud, abuse, unauthorized activity, sanctions or compliance issues, excessive risk, or violations of these terms or processor requirements.
We may also require businesses to complete onboarding, provide additional information, or maintain active processor eligibility before payment features remain available.